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Achieving World Class Quality and Patient Experience Outcomes

Anthony Warmuth
Enterprise Quality Administrator Cleveland Clinic

 

This interactive workshop will explore the fundamentals of quality and apply improvement tools to health care safety, quality and patient experience priorities.  Attendees will examine Cleveland Clinic’s methodology to identify, communicate, manage, improve and sustain what matters most to patients and caregivers. Attendees will also discuss approaches to promote high reliability principles in health care organizations including leadership commitment, safety culture, and robust process improvement.